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Nearly every aspect of our daily lives has been touched by the measures our government has implemented to slow the spread of COVID-19. As we slowly reopen to a new normal, sit down restaurants are now allowed to operate with certain measures in place.

As a member of The Restaurant Collective, and in line with the World Health Organization guidelines; we have looked at everything your establishment needs to know as you open up for sit-down restaurant dining. 

Reopening Restaurant General Standards to follow:  

APPOINT A COVID-19 SAFETY OFFICER

Your appointed officer must be trained in COVID-19 protocols and will monitor and ensure that all employees are following the rules. 

EVERYONE MUST WEAR A MASK

All employees, guests, suppliers, visitors and delivery agents must complete the COVID-19 Health Safety Check on arrival and exit of your establishment.

PUT SOCIAL DISTANCING MEASURES IN PLACE

Use stickers and tape to ensure that any people in the restaurant are always a minimum of 1.5m apart. 

SET UP A COLLECTION AREA

Ensure that an area is setup separately from where food is prepared for the delivery collection and contactless takeaways. 

KEEP EVERYONE INFORMED

Keep customers, employees, suppliers, visitors and delivery agents informed on your operating directions and updates. 

APPOINT A COVID-19 SAFETY OFFICER
PUT SOCIAL DISTANCING MEASURES IN PLACE.
Step-by-Step Process for Reopening your Restaurant

This easy-to-follow guide will get you ready to open up with downloadable daily checklists, staff training and more.

Step 1 - Admin
Step 1

THE ADMIN

Step 2 - Optimise your menu

OPTIMISE YOUR MENU

  • Simplify your menu to include dishes that are easy to prepare and friendly to your budget.
  • Test your new menu to ensure as a sit-down dish as well as delivery dish
  • Design and print your new menu
  • Highlight the immunity-boosting (healthy) dishes
Step 3 - Talk to your Customers
Step 3 - Talk to your Customers

TALK TO YOUR CUSTOMERS

Step 4 - Personal Protective Equipment
Step 4 - Personal Protective Equipment

PERSONAL PROTECTIVE EQUIPMENT

  • Order masks and personal protective equipment
  • Make sure you have enough sanitisers and disinfectant
  • Print new personal hygiene procedures and make sure they are visible for your staff and guests.
Step 5 - Your Staff
Step 5 - Your Staff

YOUR STAFF

  • Contact the staff that you want to bring in
  • Brief your staff on the new policies and make sure you get them to sign a pledge to adhere to them.
  • Appoint a COVID-19 Safety officer and train them on what is to be expected.
  • Have two teams working, so that if one team gets ill, the other team can ensure operations continue
  • Ensure correct handwashing is taking place
Step 6 - Get your Restaurant Ready
Step 6 - Get your Restaurant Ready

GET YOUR RESTAURANT READY

  • Social distancing lines or stickers on floor for queues and take-aways
  • Lines for crew workstations
  • Social distancing for dining areas; block off or move tables 2 m apart
  • Set up sanitising stations
  • Put out communications for touchless menus and other info

The current situation has forced everyone to take a hard look at their businesses. Above else reopening your restaurant means making sure your guests as well as your staff feel safe. This safety comes from making sure your restaurant reopens in line with government mandates and the highest levels of hygiene.

The staying power of the many new offerings will be determined on their business results. However, hopefully the sense of obligation and renewed purpose among the restaurant community will remain permanent. Guests will return to their favorite restaurants to celebrate and socialize again, and operators will be ready to continue to entertain and delight them. Even if it looks a little different than before.

For more extensive information around protocols and standard operating procedures, download The Restaurant Collective’s manual here