A KITCHEN IS UNLIKE ANY OTHER WORKPLACE.
Close quarters, long hours, high stress levels and expectations of perfection can create a challenging environment – made even more challenging when a team is not working in unison.
For a kitchen to produce exceptional food, teams have to be in sync. In-fighting, confusion and inexperience can lead to errors and demotivated staff. The result?
A poor customer experience.
However, teams that work seamlessly together don’t just happen. Great teams are a result of hard work and thoughtful leadership. Here we look at the 5 traits common to effective teams.
1. TREAT YOUR EMPLOYEES AS A FAMILY
You’re not going to run a successful business or kitchen on your own. No man is an island, and to be a success, you need people to help. That’s why it is so important to establish a culture of mutual respect in your kitchen.
Chef Craig Elliott, the Executive Chef of Unilever Food Solutions, says:
“When a work environment feels like a family, employees will always do more than expected. When people feel valued, appreciated, heard and respected they will go above and beyond for their employer. In my experience, a kitchen based on an ethos of respect will always outperform a kitchen based on an ethos of fear or humiliation.”
2. RECOGNISE THE IMPORTANCE OF BALANCE
Working in the food service industry is tough, and all Chefs realise that long hours are part of the job. However, it is also important to realise that long hours and late shifts with no relief can wreak havoc on employees’ physical and emotional well being.
Chef James Khoza, Executive Chef at Sandton Convention Centre and President of the South African Chefs Association, says:
“If there is one way to sap an employee’s motivation and passion, it’s to expect them to work long hours with no break. It’s so important to encourage a culture of balance, where employees take scheduled breaks to refresh and recharge. They then return to the kitchen full of energy, passion and focus – which is exactly what you want from your staff.”
3. KEEP SHARING YOUR KNOWLEDGE
Well-trained employees are effective employees. If you want a Chef to perform well, you train him to master the culinary techniques that he needs for the job. However, we often forget about the emotional aspects of the job.
Chef Mary Worthington, Unilever Food Solutions Chef, says:
“In my experience, it’s important to teach every employee about how they contribute to the overall guest experience. Making the dishwasher feel important to the team is a way to make them feel important, needed and necessary to the success of the team. This makes them feel more invested in the success of the operation. When all your employees see the big picture, they are all likely to feel a part of the business, which is hugely important to its success.”
4. OPEN UP COMMUNICATION
Teams that communicate effectively complete projects more quickly and efficiently than those who don’t. Effective communication also allows team members to understand their roles and the roles of their teammates. Effective communication fosters empathy, understanding, friendliness and confidence.
Chef Tebogo Ramatsui, Chef at Unilever Food Solutions says:
“As the Head Chef, clearly defining roles and setting clear expectations is vital to building a slick and efficient team. Thoroughly explain scheduling procedures, processes and procedures. Keep your staff informed of all developments and always get their feedback on how things are working. I quite like morning stand-ups, where we discuss people’s concerns in an open and constructive environment. It’s also good to share personal victories and congratulate team members on a job well done. This type of environment can only foster an open, honest and effective team.”
5. RECOGNITION LEADS TO RETENTION
Once you have an employee who is trained and experienced, the last thing you want to do is see them leave the business because they feel stressed or unappreciated. Think of ways you can reward your staff to keep them feeling engaged, motivated and happy.
Chef Pinky Linah Maruping, Chef at Unilever Food Solutions, says: