First impressions count in every situation. Front of house staff play an essential role in the guest experience at your restaurant. In this video, chefs discuss the importance of welcoming guests in a polite and friendly manner.
2. Handling complaints
In this video, chefs discuss what the best ways are to handle complaints. It’s important that guests leave the restaurant feeling the problem is resolved. Listen to how chefs ensure guests leave a restaurant happy.
3. Anticipating guests needs
Accommodating the different requirements of guests can be difficult. Watch this video to learn the about the different ways you can prepare for any requirements your guests might have.
4. Handling special request
Many different occasions are celebrated in a restaurant, in this video we discuss how to best approach those events and how to make your guests feel special.
Test your knowledge and get your ICCA endorsed certificate for FREE on the UFS Academy app