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When last have you booked at a restaurant or hotel without checking them out online first?
Nowadays, if you don't have social media presence, you don't have credibility in the minds of your customers. Your diners want easy access to information like opening hours, average cost, downloadable menus, address information, reviews and photos. Without this, you're likely to lose business to competitors.
Social media is a great way to connect and interact with your customers.
Customers can share positive experiences. Let them tell the world how wonderful you are!
Customers can share negative experiences. Turn a bad PR moment into a good one. Showcase your care and commitment.
Customers know what to expect. Tell them about your food and venue!
It creates a sense of community. Make your customers feel like they are part of your family.
You can communicate directly to your customers.
Social media can really help you to humanise your business, stay relevant and visible and build long lasting relationships with your customers.